The stress free content plan that built a huge audience. Episode 190

The stress free content plan that built a huge audience. Episode 190

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Revolutionize Your E-Commerce Game: Melissa Davies’ Journey to Marketing Success

Have you ever found yourself staring at your bank account, wondering where all your hard-earned money went? We’ve all been there, scratching our heads and questioning if all that ad spend is worth it.

Let’s dive into the inspiring journey of Melissa Davies, the brilliant mind behind Bike Pretty, a collection of straw bike hats. She faced the challenge of skyrocketing marketing expenses but couldn’t afford to put a dent in her growth. What did she do? Melissa’s story is about to drop some serious wisdom on mastering the art of organic social media and slashing marketing costs (without compromising growth.)

Read on to get the details, click to listen to the episode

 

The Shocking Reality Check: Calculating Cost of Customer Acquisition

Melissa, a seasoned business owner, recently attended a mastermind session with Susan Bradley. The topic on the table – the elusive Cost of Customer Acquisition. Now, Melissa had been running her business for nearly a decade without ever crunching these numbers. Susan dropped a formula, Melissa plugged in the digits, and BAM…the cost was through the roof.

Sales were happening, but the advertising expenses were draining Melissa’s bank account as soon as funds came in. Melissa knew she had to fix the hole in the bucket, fast.

Setting the Goal: Slashing Marketing Expenses Without Sacrificing Growth

Melissa took a step back, surveyed her financial landscape, and set a formidable goal – cutting marketing expenses from 30% of revenue down to a lean and mean 10%. That’s not an easy feat, especially when your customers aren’t frequent flyers (Melissa’s customers either don’t purchase from her again, or purchase years later.)

Melissa set herself a specific target. She wanted to bring her marketing spend down to 10% of revenue. Ambitious? Maybe. Achievable? Melissa was determined to find out.


The Formulaic Approach to Organic Social Media: Melissa’s Three-Step Strategy

Now, here comes the magic – Melissa decided to pivot to organic social media (cue the collective gasps.) Organic social media? Isn’t organic reach dead?

But Melissa cracked the code and made it formulaic. She let go of the grand visions of a perfect social media world and embraced a structured approach.

Here are the three game-changing steps she took:

Step 1: Calling to Account – Tracking Every Marketing Dollar

Melissa got down to business and meticulously tracked every penny she spent on marketing. No more setting and forgetting ads on platforms like Facebook, Google, and Etsy. A simple spreadsheet became her best friend, helping her monitor weekly expenditures on various channels.
Why? Because those seemingly insignificant recurring spends can pile up, and before you know it, your hard-earned cash is disappearing into the void. Melissa took control. It’s not about throwing your money at Facebook or Google and praying they put it to good use; it’s about being the captain of your financial ship.

Step 2: Embracing Organic Social Media with a 30-Day Audience Booster

Melissa didn’t have a mint to throw at ads. Instead, she revisited an old friend – a Social Sales Girls training module called the 30-Day Audience Booster (available to Inner Circle members, you can learn more HERE. This training, curated by Susan Bradley and Patricia Manso, gave her a clear plan for daily posts on social media.
The goal? Three posts a day, and not just any posts. These were engagement posts designed to make people happy, inspire them, and build a community. Melissa didn’t have a massive following initially, but she leveraged the power of consistent posting. Silly memes, relatable jokes – she started with one post a day and worked her way up.

THE 30-DAY AUDIENCE BOOSTER FORMULA

Commit to posting 3 times every day. You’ll post 3 types of content:

  1. Post an “inspirational” or “proof” post, that your audience is likely to engage with by “reacting, commenting, or sharing”
  2. Post 2 product posts, and tag the products in your posts.
  3. Share your posts to stories daily (and link product Stories to your products)

Step 3: Layering in Product Posts and Inspiration

Melissa was keeping her followers entertained, but likes don’t pay the bills. She knew she had to seamlessly integrate product posts into the mix– the dreaded “selling” posts. But she had a trick up her sleeve. Instead of judging these posts by likes or comments, she focused on link clicks – the golden ticket to organic traffic.
As she gained confidence, Melissa added another layer – inspiration posts. These weren’t just about selling; they were about creating a brand, a community. Beautiful bike tours, historical snippets, and fashionable outfits became the foundation of her fantasy bike lands.

A Stress-Free Content Batching Strategy

Melissa doesn’t have time to post 3x a day on the fly, so she started batching her content and planning everything out 28 days ahead of time. She dedicates about half a day each week to scheduling content, following the Audience Booster template. This was a lot of work up front, but as time went on she started using her analytics to see what worked best, and repeated those high-performing posts.

The Results: Melissa’s Triumph Over Marketing Costs

Ready for the results? Drumroll, please. Melissa not only achieved her goal of reducing marketing expenses to 12% of revenue, she decreased her cost of customer acquisition by almost half. Her ad spend is down 75% (saving her $21k+ per year) and her organic reach has increased 1,450%. The bottom line–Melissa took control of her marketing narrative. She turned the tables on those sneaky expenses, embraced the power of organic social media, and transformed her e-commerce game.

To re-cap

  • Batch creating and scheduling content saves time and stress
  • Reposting and repurposing existing content eliminates the need to constantly create new material
  • Shift your mindset: treating social media as a volume game keeps you from getting bogged down by perfectionism or hesitation.

Your Turn

We asked Melissa what is the #1 piece of advice she would give to store owners hoping to get results like hers. Her answer was hands down the Inner Circle training “Build Your Funnel,” which is an exercise she does each month. She says it gives her a snapshot of where she is so that she knows what content she needs to make next.

So…what’s stopping you from taking the reins of your marketing destiny? Melissa’s story is a testament to the impact of a formulaic and strategic approach to organic social media.

Dive into your numbers, embrace the 30-Day Audience Booster, and start posting with purpose. Melissa Davies’ success story is your invitation to get organized with your social posting. The struggle is real, but so are the opportunities!

Related Links:
See Melissa’s website here: https://bikepretty.com/

Get Social Media Made Easy: https://classroom.thesocialsalesgirls.com/offers/PtLkpup2/checkout

Do You Even Know What It Costs To Get A New Customer?
https://thesocialsalesgirls.com/do-you-even-know-what-it-costs-to-get-a-new-customer-episode-187/

The Best Strategy For Organic Growth
https://thesocialsalesgirls.com/the-best-strategy-for-organic-growth-episode-119/

Organic Results That Will Shock You
https://thesocialsalesgirls.com/a-year-of-results-that-will-shock-you-episode-120/

Skyrocket Your Store’s Visibility
https://thesocialsalesgirls.com/skyrocket-your-stores-visibility-episode-129/

Build a massive audience with a brand Video
https://thesocialsalesgirls.com/build-a-massive-audience-with-a-brand-video-episode-162/

The TikTok Strategy That Exploded Sylvie’s Sales
https://thesocialsalesgirls.com/the-tiktok-strategy-that-exploded-sylvies-sales-episode-106/

Get a Plan to Grow Your Sales Every Month

Stop wondering if you’re “doing it right” and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you’ll leave with a few simple steps that will grow your sales next month. Find a time that works for you.

How long will it take to reach your goals? Episode 203

How long will it take to reach your goals? Episode 203

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsI want to introduce you to Sarah Stenzhorn, who is one of the most steady,...

We’re Getting Consistent Revenue Now. Episode 202

We’re Getting Consistent Revenue Now. Episode 202

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsConsistent Revenue Now Last summer I spoke with Danielle Beauregard, owner of...

Make your business more valuable. You might not know these 5 money makers. Episode 189

Make your business more valuable. You might not know these 5 money makers. Episode 189

No time to listen now? We'll send it to your inbox.

No time to listen now? We'll send it to your inbox.

or scroll down to get the highlights

So, you’ve embarked on your e-commerce journey. You’ve put in the hours, made the sacrifices, and maybe even taken a few risks. But…what if you’re ready to move on? What if you want to sell your e-commerce business and start a new adventure?

It’s a big decision, fraught with questions, risks, and uncertainties. You’re not alone; many e-commerce entrepreneurs face these dilemmas. And in this post we’re going to talk you through it with Ethan Alexander from Quietlight, a leading voice and authority in the emerging niche of selling and buying profitable online businesses. Ethan is a serial entrepreneur who has successfully built numerous multi-million dollar companies.

Read on and we’ll break down five key areas that can either make or break your e-commerce business when it comes to selling it

Inside A Buyer’s Mind
Almost every potential buyer’s goal for a business is to grow it. So if your business doesn’t have room for growth, it’s like a ship with a leaky hull. Fewer people want to hop on board, and that can drag down your business’s value.

But here’s the silver lining: different buyers are like superheroes with unique superpowers. Some are marketing wizards, some are operation gurus, and others are pros at specific sales channels like Amazon or Shopify. The secret sauce to attracting the right buyer for your e-commerce gem lies in highlighting what your business needs to thrive.

For example, if your marketing game is weak, there are buyers out there who can sprinkle magic dust on it. If your operations are a mess, someone with a knack for streamlining processes can work wonders. And if you’ve just scratched the surface with platforms like Amazon, buyers experienced in that arena can take your business to the next level. So, it’s all about finding that perfect match based on what your business needs. Regardless, there’s likely a hero out there waiting to team up with your business.

Turning Your Business into a Valuable Asset
So many people think there’s very little, or even no, value in their business. But let’s break this down in plain English. There are two main ingredients that cook up your business valuation stew: SDE (seller’s discretionary earnings) and the elusive multiple.

SDE: What’s in Your Wallet?

SDE is a measure of the earnings of a business and is the most common measure of cash flow used to value a small business. Imagine your Profit and Loss statement. You’ve got your income, your expenses (like cost of goods sold), your operational costs, and voila…your net profit. Then there’s another section—addbacks. These are operational expenses (like owner’s salary or health insurance–not technically necessary for the business) that we claim for tax purposes because we can. They’re like little bonuses that won’t dent your valuation. So your SDE is the total of your pre-tax net profit, plus your addbacks.

The Mysterious Multiple
Now, let’s talk about the ‘multiple’. Think of it as the proprietary spice blend for your business stew. It’s everything else that makes your business unique. Your business’s age, industry, brand strength, size, and even your personality all come together to give your business a multiple (of your SDE.) Most e-commerce stores fall between two and four on the multiple scale. 

Making it Tangible
Let’s put this into perspective. If your Seller’s Discretionary Earnings (SDE) for the last 12 months are $200,000, and you’re looking at a multiple of three, that puts your valuation at around $600,000. Simple, right?

The Inventory Conundrum
Now here’s the deal with inventory: most buyers want you to have just the right amount–the ideal is around three to four months’ worth of inventory per SKU–valued at your landed cost of goods sold.

So, if you’ve got $50,000 worth of inventory, add it to your valuation. In our example, that’s $650,000 in total deal value.

Business Value = (SDE * Multiple) + Inventory

See, it’s not rocket science! Your e-commerce business is a valuable asset. Now that you know the recipe, you can start cooking up a fantastic valuation. 

Now onto the 5 key areas that can make or break the sale of your business.

1. Financials: Don’t Let Your Books Be a Hot Mess!
First up, financials. I know, numbers can make your head spin, but they’re the backbone of your business’s value. If your books are a hot mess, it’s time to clean up your act. Specifically, make sure your COGS (that’s Cost of Goods Sold) is done on an accrual basis, not a cash basis.

Here’s the deal: Accrual basis means you record your COGS when the product is sold, not when you buy it. Why does this matter? Because it gives you a true picture of your profitability. Cash basis may keep your cash flow in check, but for valuation purposes, accrual is the way to go. So, if your finances need a makeover, start with this.

2. Risk: Your Business’s Safety Net
Let’s talk about risk. We’re not talking about your skills; we’re talking about your business’s safety net. Buyers want to invest in a business that’s not a ticking time bomb. Ask yourself the question, “what do I really depend on for this business?”Consider things like your sales channels, your marketing channels, vendor relationships, employees. If any one of those went away, would your business still be ok? If your Etsy shop, or your ads account suddenly got shut down, would that take you out? Could you survive if your main supplier went away? If you’re on the knife’s edge, it’s fixable if you work on it now. Make sure you’re diversifying your income streams and minimizing risks. Buyers love a business with a safety net.

3. Growth: Show Them the Money…Potential
Growth is your golden ticket. But not just any growth, profitable growth. We aren’t talking tech companies that grow and grow and grow at all costs, that’s a different business model. Buyers aren’t just buying your business for what it is today; they want to know what it can become. Show them the money…potential!Highlight your growth trends (ie. the past 12 months compared to the prior 12, as well as each month vs. the prior year’s month,) marketing strategies, and expansion plans. The best time to sell your business is when your growth rate is steady. Consistent, profitable growth beats big, impressive numbers.

4. Transferability: Can Your Business Run Without You?
Buyers want to know if your business can run without you. Are you the heart and soul of your operation, or can it thrive with someone new at the helm? Are your vendors loyal to your company, or just to you?To boost your business’s transferability, document your processes, create standard operating procedures (SOPs), and delegate tasks. Make your business a well-oiled machine that doesn’t rely solely on you. Buyers love a business they can slip into like a well-fitted glove.

But what if you’re the face of your brand?
So many store owners in our community are truly the heart, soul, and FACE of their brand, and it’s both a blessing and a curse. If this is you, you’ve likely built a thriving, profitable e-commerce business, and everyone knows you as the face behind the brand. People love what you do because they love you, but will a potential buyer be able to replicate your results without you in the picture?

Let’s use an example–Dave Ramsey. He’s been the heart and soul of his financial advice brand for ages. But recently, Dave has started introducing new faces and voices to his brand. He expanded his team, and now you see others hosting podcasts and taking on more prominent roles. It’s like he’s gradually passing the baton.

Now, why would he do that? It could be because he’s looking to retire, take more time off, or even sell his business. And if it’s the latter, he’s making the right moves. See, when your business is synonymous with you, it can be hard to sell it unless you transition out of the spotlight.

Make no mistake, building your brand around yourself is a smart move. It helps you leverage your audience and supercharges your growth. But once you reach a certain point, it’s time to rethink your strategy.

So here’s the plan: Find a way to gracefully shift the spotlight from you to your brand. Introduce new faces, promote your team members, or focus on the brand itself. This way, your business remains sellable, and you’re not tied to it post-sale.
Start the transition process a few years before you even think about selling. Shine the light on others within your organization, experiment with your branding strategy, and don’t rush the process. It’s a marathon, not a sprint.

5. Documentation: Don’t Be a Data Hoarder
Last but not least, documentation. Don’t be a data hoarder. Buyers want to see your business’s history and performance. Keep records of everything – financials, contracts, supplier agreements, customer data (while staying GDPR-compliant, of course), and anything else that matters.So, what should be in your documentation treasure chest?

First off, we’re talking about the intellectual property (IP) stuff – patents, trademarks, etc.. For instance, if you’re in the Amazon FBA game, having a trademark for brand registry is practically a must-do nowadays. And even for Shopify-based brands, having a trademark can add some extra sparkle to your shine. It won’t magically inflate your business’s value by thousands, it’s more like a security blanket, making your business more trustworthy and resilient.

But the real MVP of documentation is your Standard Operating Procedures (SOPs). Think of them as your business’s how-to guide. Whether you’re a wordsmith or prefer talking things through, recording your processes is essential.
The key is to make knowledge transfer a breeze for the buyer. Whether it’s your expertise or your team’s, having it documented, either in writing or through video, ensures that the wisdom and know-how your business runs on can be seamlessly handed over to a new owner.

That way, even if someone else takes the driver’s seat, your business can keep on truckin’ without missing a beat.

Why Hiding is Not an Option
Ok so you’ve decided to sell your e-commerce business, and offers are starting to roll in. At this stage, everything you’ve presented to buyers is considered true and accurate. But, here’s the thing: once you accept an offer and enter due diligence, buyers will be like Sherlock Holmes, digging into every nook and cranny of your business to verify that everything checks out.

If they feel misled or discover something fishy, the deal could go south faster than you can say “ecommerce.” So, hiding stuff is not a winning strategy.

Now, sure, honest mistakes can happen. Maybe you misunderstood a question or misstated something. That’s human. But once trust is lost, it’s tough to rebuild. 

Selling a business isn’t just about the numbers; it’s also a people business, especially as you get closer to closing the deal. It’s not all about spreadsheets and financials; there’s a lot of heart involved. 

As you approach the finish line, you’ll find that it’s more subjective, more about emotions and relationships than you might expect. That’s why confidence and mindset play a massive role throughout the process.

Timing Is Everything
You might be wondering how long it takes to sell an e-commerce business. While the industry average is around 90 days from listing to sale, it can vary widely.

Most businesses aren’t ready for sale right after the initial conversation. It often takes six to 18 months to prepare. And you know what? That’s perfectly normal.

The key is to understand where you are and where you want to go. Your timeline depends on your goals and how quickly you can get your ducks in a row. It’s all about having a clear roadmap.

So there you have it, five key areas to focus on to make your e-commerce business a hot commodity. Clean up those financials, minimize risk, showcase growth potential, ensure transferability, and be a documentation guru. With these in your toolkit, your business will be more valuable than ever. 

Remember, even if you’re not thinking of selling right now, these improvements will make your business stronger, more profitable, and ready for whatever the future holds. Every e-commerce business is unique, like a puzzle waiting to be solved. But with the right mindset, preparation, and guidance, you can make selling your business a reality and embark on your next exciting adventure.

Connect with Ethan
If you’re feeling overwhelmed or have burning questions about selling your e-commerce business, don’t hesitate to reach out. Ethan is here to help you navigate this journey. Email him at [email protected], and he would be more than happy to chat.

Related Links:

How to calculate SDE and identify add backs: https://quietlight.com/3-types-of-addbacks/

Overview of the entire selling process: https://quietlight.com/guide/process/

Testimonials from businesses Ethan has worked with: https://quietlight.com/advisors/ethan-alexander/#testimonials

Want to Sell Your Business? Here’s Where To Start: https://thesocialsalesgirls.com/want-to-sell-your-business-heres-where-to-start-episode-142/

How To Sell Your Business and Reach Big, Scary Goals: https://thesocialsalesgirls.com/how-to-sell-your-business-and-reach-big-scary-goals-episode-8/

Get a Plan to Grow Your Sales Every Month

Stop wondering if you’re “doing it right” and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you’ll leave with a few simple steps that will grow your sales next month. Find a time that works for you.

How long will it take to reach your goals? Episode 203

How long will it take to reach your goals? Episode 203

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsI want to introduce you to Sarah Stenzhorn, who is one of the most steady,...

We’re Getting Consistent Revenue Now. Episode 202

We’re Getting Consistent Revenue Now. Episode 202

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsConsistent Revenue Now Last summer I spoke with Danielle Beauregard, owner of...

Gross Profit: Will you take charge and pay yourself more? Episode 188

Gross Profit: Will you take charge and pay yourself more? Episode 188

No time to listen now? We'll send it to your inbox.

No time to listen now? We'll send it to your inbox.

or scroll down to get the highlights

Supercharge Your E-Commerce Business: A Friendly Guide to Boosting Profits

So, you’ve got your shiny new e-commerce store up and running. You’re selling products you’re passionate about, and customers are starting to trickle in. But, there’s this nagging feeling in the back of your mind – “Am I making enough money?”
Today, we’re diving into one of the trickiest questions that can haunt the dreams of anyone running an online store – Gross Profit. Clear as mud, right? But trust me, it’s super important and can make or break your business. So let’s break it down in a way that’s easy to wrap your mind around.

Gross Profit = Dollars in Your Pocket

A while back, we had a podcast episode where Karen, one of our fellow e-commerce rockstars, shared her cash flow struggles. Sound familiar? She was working tirelessly month after month but felt like she was chasing her own tail, not sure why she wasn’t getting ahead. The answer was simple – not enough Gross Profit.
Now, Gross Profit might sound like jargon, but it’s just a way of saying, “how much actual money are you making after covering your product costs?” If that dollar amount isn’t high enough, it’s like trying to fill a bucket with holes in it.
Many of us start with a product, think, “I’ll sell it for twice what I paid,” but forget about all the other costs lurking in the shadows – Shopify fees, email service providers, advertising expenses, and more. Suddenly, that $5 profit looks more like pocket change.
So, we did a follow-up episode #167 (if you want to check it out) where we ditched all the confusing percentage-based pricing strategies and focused on the cold, hard dollars – Margin Contribution Dollars. Margin Contribution is simply the selling price per unit, minus the variable cost per unit.

 

Alison’s Journey to Profitability

Our podcast guest, Alison, who runs a successful e-commerce business (and happens to be an e-commerce coach in the Inner Circle,) had the same question many of us have – what’s a good Margin Contribution Dollar target? She’s been in the game, mastered Facebook ads, Google ads, and all the things, but finance still left her scratching her head.

Alison sells all sorts of products on her site, from high-margin socks to lower-margin walkers. Her socks might have a whopping 100% margin, while walkers are hanging out at 25%. But here’s the kicker – the actual dollar profit on walkers might be higher!

So, what’s the magic number? Well, there’s no one-size-fits-all answer, but here’s a trick – set a minimum Margin Contribution Dollar you’re willing to accept for a product. For Alison, it was around $20. If it doesn’t meet that threshold, she’s not interested.

A Bird’s Eye View of Your Finances

Before you start scrambling to redo your entire pricing strategy, take a breath. Instead of drilling down to individual products, focus on the big picture. What’s your monthly run rate? Let’s say it’s $12,000. You need to generate enough Gross Profit to cover that and leave some sweet cash for yourself. How much is up to you.

Get Your Financial House in Order

First things first, you need an income statement every month. Yes, just like clockwork. This is your financial compass, helping you navigate the e-commerce seas.

Some folks out there do their accounting on a “cash basis.” What does that mean? Well, if you receive a massive order of socks, for instance, they expense the whole shebang in that month. You can’t run an e-commerce ship that way. It’s a big no-no.

What you need is “accrual accounting.” Fancy term, but it means your cost of goods is only what you sold that month. This will give you a much clearer picture of your expenses.

If you’re working with a bookkeeper who hasn’t navigated the e-commerce waters before, they might mess up your numbers big time. Imagine them pushing that big order through every invoice. That’s a recipe for disaster, skewing your cost of goods and margins.

So, step one, make sure you’re working with someone who has e-commerce experience. And step two, get that accrued income statement every month. It’s your financial lifeline. 

Putting Data to Work: Analyzing Your Sales

Here’s where it gets exciting. Don’t be afraid to get down and dirty with your data. What products are your heroes? Which ones are playing hide and seek? Anything below, say, 10% of your total sales? Well, they might as well be invisible because they’re not making a dent in your profits.

Now, imagine this – you’ve got your sales data in one hand and your expense report in the other. You can see the pieces of the puzzle coming together. You’re not just throwing darts in the dark. You’re making informed decisions based on your business’s unique needs.

The Great Outsourcing Dilemma

But wait! You’ve analyzed your data and your expenses are creeping up. Maybe you’re using a 3PL (Third-Party Logistics) to handle your shipping, or have been paying a Virtual Assistant to manage your social media posts or customer service. Wouldn’t it make sense to bring it all back in house?

It’s tempting…but that move might not be the best for your business.

The truth is, slashing expenses won’t necessarily lead to long-term profitability if it’s going to drain your time and energy. If you have to take a course to understand Quickbooks and it still takes you 3 times longer than it would to hire out your bookkeeping…it’s not worth doing yourself.

If you sell a high price-point item and your buyers expect white glove customer service, is it worth the risk that you won’t be able to answer their questions in a timely manner?

Avoid making knee-jerk reactions to cost-cutting, and take the time to consider your long term profitability. Your focus should be on growing your business, not on menial tasks that someone else could do better and faster.

Overcoming Pricing Paralysis

Have you ever struggled with pricing your products? It’s common, especially in the e-commerce world where competition is fierce. Here’s a secret: Pricing isn’t all about being the cheapest.

Sure, some shoppers hunt for bargains, but others value factors like fast shipping or excellent customer service. Especially in the high-end market, customers are less likely to spend hours comparing prices.

Stop stressing about a couple of bucks and focus on delivering value beyond price tags. Your unique selling propositions, like superior service or unique product features, can be the reason customers choose you over a cheaper competitor.

Facing the Hard Decisions

As your business matures, you’ll need to make some tough calls. Whether it’s discontinuing a product that isn’t performing or parting ways with an underperforming team member, remember: It’s about what’s best for your business’s growth.

Don’t hold onto things that aren’t moving your business forward. Consider the data, analyze the numbers, and make informed decisions. Sometimes, you’ll need to try different approaches a few times before finding what works best.

Crushing Your Debt and Raising Your Profits

If you’re juggling business debt, focus on a plan to pay it off. That debt won’t disappear by itself, but once it’s gone, you can re-allocate those payments to give yourself a nice raise.

Map it out on a spreadsheet: Set a target date for becoming debt-free and visualize that financial freedom. Take responsibility for your financial results and don’t let past mistakes weigh you down. You didn’t know then what you know now, and that’s okay!

Remember, every business has startup costs, and not everything will bring immediate returns. Think of it like making a down payment on a house—it’s an investment in your business’s future.

Don’t Overcomplicate Things

It’s easy to overthink unfamiliar territory, especially when it comes to finances. You don’t need to understand every single detail, but you do need a grasp of the essentials.

Focus on the part that directly impacts your bottom line: making profit. Once you embrace this mindset, you’ll find that financial management becomes more enjoyable and less daunting.

Keep Your Eye on the Prize

Set clear financial goals and track your progress. If you want to pay off debt, give yourself a raise, or boost your profitability, start by visualizing the outcome. Create a plan, and don’t be afraid to adjust it along the way.

So, what’s the next step for your e-commerce business? Keep hustling, stay focused, and watch your profits soar. The struggle is real, but so are the opportunities. Don’t be afraid to dive into your numbers, make data-driven choices, and, most importantly, give yourself a raise when you deserve it!

Related Links:
Find Alison’s website here: www.easeliving.com

Pricing to Maximize Profit: https://thesocialsalesgirls.com/pricing-to-maximize-profit-episode-167/

The Secret To Getting Paid: https://thesocialsalesgirls.com/the-secret-to-getting-paid/

How To Have a Business That Pays You Well: https://thesocialsalesgirls.com/how-to-have-a-business-that-pays-you-well-episode-2/

Ditch Your Decision Fatigue: https://thesocialsalesgirls.com/ditch-your-decision-fatigue-im-giving-you-my-framework-its-brilliant-episode-186

Get a Plan to Grow Your Sales Every Month

Stop wondering if you’re “doing it right” and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you’ll leave with a few simple steps that will grow your sales next month. Find a time that works for you.

How long will it take to reach your goals? Episode 203

How long will it take to reach your goals? Episode 203

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsI want to introduce you to Sarah Stenzhorn, who is one of the most steady,...

We’re Getting Consistent Revenue Now. Episode 202

We’re Getting Consistent Revenue Now. Episode 202

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsConsistent Revenue Now Last summer I spoke with Danielle Beauregard, owner of...

Do you even know what it costs to get a new customer? Episode 187

Do you even know what it costs to get a new customer? Episode 187

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No time to listen now? We'll send it to your inbox.

or scroll down to get the highlights

The Customer Acquisition Game

Let’s cut through the jargon and dive straight into something crucial for your business: customer acquisition cost (or CAC.) Yes, it sounds funny, but it’s actually a pretty big deal. Let’s break it down.

The Basics of CAC

If you’re running your e-commerce store, or just starting out, you’re likely hustling hard to get those first sales. And you’re probably relying on organic efforts (like social media or word-of-mouth) to bring in customers. The good news? It doesn’t cost money! The bad news is, it does cost time. Potentially lots of it. And unless you’re a natural social media wiz…there might be a steep learning curve.

However, when you’re ready to kick things up a notch and scale your business, you’ll likely need to put some money into marketing, like ads. This is where the customer acquisition cost (CAC) comes into play.

CAC, in a nutshell: Ad Spend/New Customers
Imagine you spend $1,000 on ads this month, and you get 100 new customers. Your CAC is $10 (that’s $1,000 divided by 100 customers). This simple number is a game-changer.

Why CAC Matters

Why should you even care about CAC? Well, it’s like a reality check for your business. It reminds us that growth isn’t free. You might have been frustrated, wondering why your sales weren’t soaring. But now you know—it costs money to acquire each customer.

Knowing your CAC gives you power. You can compare it to different platforms like your website, Etsy, or Amazon. This helps you make informed decisions about where to focus your efforts.

Customers > Sales

Let’s shift gears a bit. Instead of solely chasing sales numbers, let’s talk customers. This is super important. Sure, you can sell more to your existing customers, but they likely won’t keep buying forever. Everyone has a limit. Eventually, you’ll need new customers to sustain growth.

Picture this: You’re looking at your sales numbers, and they’re good. You can boost them by selling more to your current customers, but deep down, you know you need fresh faces. That’s where focusing on customers, not just sales, comes into play.

Beware of Magical Thinking

Now, let’s talk about something that can sneak up on all of us—magical thinking. It’s when we set goals and create plans but forget about the nitty-gritty details.

You need to connect the dots between your goals and your CAC. Say you want to increase sales by $25,000. Awesome! But you can’t just wing it. You need a marketing budget that aligns with your goal. Don’t fall into the trap of thinking everything will magically fall into place.

How to Calculate Your Acquisition Cost

Ready to tackle your CAC? Let’s break it down in a few simple steps:

  1. Start with a significant timeframe, like year-to-date. Take your total ad spend, including platforms like Google, Facebook, and Instagram.
  2. Find out how many new customers you’ve gained in that timeframe. Divide your total ad spend by the number of new customers. Voilà! You’ve got your CAC.

Remember, this is just the beginning. To dive deeper into the nitty-gritty details and apply it to your business, grab our free downloadable workbook HERE [LINK TBD]

Putting It All Together

Now, it’s time to connect the dots. Let’s say your CAC is $14.69. That’s your starting point. If you want to boost sales by $25k, divide that by your average order value. This tells you how many orders you need.

But here’s the kicker: Not all of those orders should be from existing customers. You need new blood to keep growing. Adjust your marketing budget accordingly. In the end, you’ll have a clearer picture of what growth truly means for your business.

Figure out your cost of Acquiring with this workbook:

Related Links:

Want More Sales? You Might Be Missing These 3 Things: https://thesocialsalesgirls.com/want-more-sales-you-might-be-missing-these-3-things-episode-179/

The 10-Minute Checkup – A quick, 10-minute guide to understanding customer metrics and benchmarks: https://thesocialsalesgirls.com/a-10-minute-checkup-you-should-do-today-episode-157/

How to Have More Cash in Your Business: https://thesocialsalesgirls.com/how-to-have-more-cash-in-your-business-episode-164/

Get a Plan to Grow Your Sales Every Month

Stop wondering if you’re “doing it right” and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you’ll leave with a few simple steps that will grow your sales next month. Find a time that works for you.

How long will it take to reach your goals? Episode 203

How long will it take to reach your goals? Episode 203

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsI want to introduce you to Sarah Stenzhorn, who is one of the most steady,...

We’re Getting Consistent Revenue Now. Episode 202

We’re Getting Consistent Revenue Now. Episode 202

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsConsistent Revenue Now Last summer I spoke with Danielle Beauregard, owner of...

Ditch your decision fatigue. I’m giving you my framework. It’s brilliant. Episode 186

Ditch your decision fatigue. I’m giving you my framework. It’s brilliant. Episode 186

No time to listen now? We'll send it to your inbox.

No time to listen now? We'll send it to your inbox.

or scroll down to get the highlights

Simplify Decision-Making and Unlock Success in Your E-Commerce Business

Picture this: you’re facing a tough day in your e-commerce business, and the weight of numerous decisions is pressing down on you like a heavy burden. We’ve all been there. Maybe you’ve even thought, “I want to bash my head against the wall” in sheer frustration. Running an online product-based business can sometimes feel like an uphill battle. The daily grind of making crucial decisions can leave you feeling overwhelmed and exhausted. In this article, we’ll introduce you to a game-changing concept that will transform the way you make decisions in your e-commerce journey.

Meet Krista Williamson: Your E-Commerce Business Coach
The brain behind this brilliant solution is Krista Williamson, e-commerce business coach extraordinaire. Krista specializes in coaching store owners just like you, helping them navigate the often tricky waters of decision-making.

The Power of Decision-Making
Decision-making is such a crucial aspect of your e-commerce journey. As an e-commerce entrepreneur, you’re the captain of your ship. Every decision you make, whether big or small, has a ripple effect throughout your business. It affects your time, your finances, your operations—everything!

Now, think about a typical day in your business. Do you often find yourself overwhelmed, spinning your wheels, or procrastinating on important decisions? If the answer is yes, you’re not alone. Many entrepreneurs face these challenges, and it all boils down to…

The Hidden Culprit: Decision Debt
It’s not just the decisions you make; it’s also the decisions you don’t make that can lead to chaos in your business. Krista often refers to this phenomenon as “decision debt.” It’s like a stack of unpaid bills, only in the form of unresolved decisions, piling up in the corner of your mind.

These unresolved decisions can make you feel overwhelmed, exhausted, and even paralyzed. It’s that feeling of “spinning” or “stacking” decisions that leads to frustration and drains your energy.

Fear Factor
Let’s talk about why we often find ourselves in this predicament–FEAR. Fear of making the wrong decision, fear of not having enough information, and fear of the unknown can paralyze us. It’s that nagging feeling that we might mess things up if we make a choice. Maybe you don’t even know what you’re afraid of, or you’re telling yourself a story that you can’t make a decision about something.
You’re stuck in your perception of what the problem is, instead of really looking at the facts and backing it up with data. 

The Decision Filter: Your Path to Clarity and Confidence
If this sounds familiar, Krista has a brilliant tool in her arsenal—the Decision Filter. It’s a straightforward yet incredibly effective way to take control of your decision-making process and banish decision debt for good. Here’s how it works:

Step 1: Define the Outcome
– Grab a pen and paper.
– Ask yourself: “What is the outcome I’m looking for?”
– Write down the specific result you want to achieve. Be clear and concise.

Step 2: Align with Your Goals
– Next, ask yourself: “Does this decision align with my big-picture goals for the business?”
– Ensure that the choice you’re contemplating is in harmony with your long-term vision.

Step 3: Now or Later?
– Here’s where the magic happens. Write down: “Does this make sense for now, or is it something for later?”
– Give yourself permission to delay decisions that aren’t time-sensitive. Not everything needs an immediate solution.

Step 4: List the Benefits
– At the top of your template, list all the benefits you’ll gain from making this decision.
– Think about how it will bring clarity, focus, organization, and a potential for better outcomes.

Step 5: Evaluate Criteria for Success
– Before you dive in, identify the criteria that will determine your decision’s success.
– What will you measure, and how will you know if it’s working?

By following these simple steps, you’ll bring your decisions out of the chaotic mental whirlwind and onto paper, where you can see them clearly. It’s like flipping on a light switch in a dark room of confusion. Suddenly, you have the clarity and confidence you need to make informed choices.

Power Tool

What makes the Decision Filter so potent is its ability to demystify decision-making. It helps you see that there are no wrong decisions—only decisions with different outcomes. And guess what? You’re fully capable of handling whatever comes your way. It’s not the end of the world; it’s just another step in your entrepreneurial journey.

Common Challenges Solved with the Decision Filter

  • Project Overload: If you’re overwhelmed by a multitude of projects, the Decision Filter can help you prioritize and decide which ones align with your goals.
  • Time Management: If you struggle with managing your time effectively, this tool can guide you in choosing tasks that truly matter.
  • Team Management: Making decisions about your team’s roles and responsibilities becomes clearer when you apply the filter to your choices.
  • Financial Decisions: When it comes to spending resources or investing in your business, the Decision Filter will help you make informed choices.

 

Unlock Success with Krista’s Decision Filter

Now that you’ve discovered the power of the Decision Filter, you have a valuable tool at your disposal. Say goodbye to decision debt, overwhelm, and fear. Embrace clarity, confidence, and control over your e-commerce journey.

Whether you’re struggling with time management, team decisions, or any other challenge in your e-commerce business, remember this: you have the solution right at your fingertips. Just like Krista’s other clients, you too can transform your business by mastering the art of decision-making.

Don’t let fear and uncertainty hold you back. Take charge of your decisions, and success in your e-commerce business will be within reach. 

Ready to simplify decision-making and unlock success in your e-commerce business?

Start using the Decision Filter today, and watch your business thrive. Remember, your journey to success begins with a single, well-filtered decision.

Related Links:

Connect with Krista on Instagram: https://instagram.com/kristawilliamsoncoaching

Stop Spinning and Get More Done: https://thesocialsalesgirls.com/stop-spinning-and-get-more-done-episode-114/

The One Thing Even Smart Business Owners Get Wrong: https://thesocialsalesgirls.com/the-one-thing-even-smart-business-owners-continue-to-get-wrong-episode-174/

Slash Your To-Do List and Get Better Results: https://thesocialsalesgirls.com/slash-your-to-do-list-and-get-better-results-episode-168/

Get a Plan to Grow Your Sales Every Month

Stop wondering if you’re “doing it right” and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you’ll leave with a few simple steps that will grow your sales next month. Find a time that works for you.

How long will it take to reach your goals? Episode 203

How long will it take to reach your goals? Episode 203

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsI want to introduce you to Sarah Stenzhorn, who is one of the most steady,...

We’re Getting Consistent Revenue Now. Episode 202

We’re Getting Consistent Revenue Now. Episode 202

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsConsistent Revenue Now Last summer I spoke with Danielle Beauregard, owner of...

Struggling to sell your high priced products? You could be be missing one thing. Episode 185

Struggling to sell your high priced products? You could be be missing one thing. Episode 185

No time to listen now? We'll send it to your inbox.

No time to listen now? We'll send it to your inbox.

or scroll down to get the highlights

The Secret to Unlocking Growth for High AOV Stores

If you sell a higher price-point product, you may feel like you’re on a never-ending quest to boost your conversion rates. We talk about this a lot in the Inner Circle. So many of our members who sell higher priced items struggle to get their conversion rates to what they think should be “normal.” So if this is you–this episode might be your A-HA moment.

Meet Ana Bolanos, a thriving e-commerce entrepreneur just like you. She runs Limbo Imports, a haven for high-quality (and high-ticket) hammocks. Ana started selling her artisan-made cotton hammocks on Etsy and her own website at the same time. But even after reaching 6 figures on Etsy, she could not seem to move the needle on her own site.

Something Ana had to make peace with was that her conversion rate might never increase to that of a lower price point store, but that didn’t mean she had no options for growth. Here’s what she learned about succeeding with a luxury-priced item.

It’s All About the Audience

Let’s face it–high AOV stores aren’t your typical e-commerce ventures. You need those special customers willing to invest in your premium products. Ana, too, struggled at first. Her aha moment? Targeting *the right* audience. By refining her ad audience and emphasizing income levels, she attracted the folks who could genuinely appreciate her artisanal hammocks. 

Ana says the real game-changer for her paid efforts were Google Performance Max ads, which allowed her to really refine her audience targeting and ensure that her ads were shown to an income level that could afford her products.

From looking at her sales data, she made an educated guess that many of her customers were purchasing gifts. So she made it easy for gift-shoppers to find that perfect thing by putting a Best-Sellers Collection right at the top of her site. It gives customers the confidence to choose something the giftee will love, without overthinking it.

Persistence Pays Off

Have you ever seen an ad for a couch on social media, clicked it, and purchased it right away? Neither do most people. Ana knew that her hammocks were a bit like furniture–they required some time and consideration before customers were ready to pull out their credit cards. She realized that if she wanted to convert customers, she would need to show up for them consistently, over a longer period of time. Engaging through email marketing, social media, and retargeting ads, she kept her brand in front of potential customers so that when they were finally ready to make a decision, her store was top of mind (and top of inbox.)

Start with the Right Margins

The foundation of Ana’s success was setting her prices right from the get-go. You need those margins to support your marketing efforts, especially the extended retargeting campaigns that keep your brand top of customers’ minds.

Quality Over Quantity
When selling luxury items, it’s essential to assure potential buyers of your product’s quality. Ana did this through impeccable product descriptions, well-placed FAQ sections, and stunning images that showed multiple angles and detail shots of the product. The goal? Make sure her customers knew they were getting a top-tier product. She also tweaked the language in her ads to emphasize that her products were designer, handmade, and 100% cotton.
Ana noticed that she was getting the same questions from customers over and over again, so she added an FAQ section to her product pages. This did double duty–she was able to bust potential objections with timely information, while boosting customer confidence by reassuring them that she would stand by her products.

Upsells For The Win
Ana’s secret weapon? An upsell app. She was able to squeeze out an extra $20 from many of her customers. That boost to her Average Order Value, when applied to each and every order, added up to a major bump in overall revenue.

Adding a Little Extra
Ana also ventured into the world of licensed university hammocks, opening up new avenues for growth. By expanding your product line smartly, you can tap into different markets and multiply your success.

Putting It All Together

Let’s talk next steps…maybe it’s time to reassess your pricing, optimize your ad strategy, or add some FAQs to your website. Ana’s journey showcases that with persistence, the right audience, and a bit of creativity, you can overcome the challenges of high AOV e-commerce and achieve remarkable success.

Remember, it’s not always about the quantity of sales; it’s about the quality of your strategy. Keep these valuable lessons in your e-commerce toolkit as you embark on your journey to higher conversion rates and increased profitability.

Ready to discover even more strategies for your high AOV e-commerce store? Connect with Ana at www.limboimports.com for inspiration and insights.

Your e-commerce success story starts here.

Find Ana here: https://limboimports.com/

Related Links:
3 Genius Strategies to Increase AOV: https://thesocialsalesgirls.com/3-genius-strategies-to-increase-your-aov-episode-72/

Pricing to Maximize Profit: https://thesocialsalesgirls.com/pricing-to-maximize-profit-episode-167/

Forget Everything You Think You Know About Pricing, And Be Profitable: https://thesocialsalesgirls.com/forget-everything-you-think-you-know-about-pricing-and-be-profitable-episode-43/

3 Reasons Why You Can’t Ignore Google’s Super Smart PMax Ads: https://thesocialsalesgirls.com/3-reasons-why-you-cant-ignore-googles-super-smart-pmax-ads-episode-181

Get a Plan to Grow Your Sales Every Month

Stop wondering if you’re “doing it right” and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you’ll leave with a few simple steps that will grow your sales next month. Find a time that works for you.

How long will it take to reach your goals? Episode 203

How long will it take to reach your goals? Episode 203

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsI want to introduce you to Sarah Stenzhorn, who is one of the most steady,...

We’re Getting Consistent Revenue Now. Episode 202

We’re Getting Consistent Revenue Now. Episode 202

No time to listen now? We'll send it to your inbox. No time to listen now? We'll send it to your inbox. or scroll down to get the highlightsConsistent Revenue Now Last summer I spoke with Danielle Beauregard, owner of...